Report Date

09/26/2022

Case Against

Cardiff Council - Rent Smart Wales

Subject

Housing

Case Reference Number

202203647

Outcome

Early resolution

Mr X complained that he has been unable to reset the password for his online account with RSW. He further complained that it did not respond to his request for contact.

The Ombudsman contacted RSW, and it agreed to telephone Mr X by 30 September to rectify the password reset. It also agreed to issue a formal complaint response to Mr X by 21 October 2022.