Report Date

07/20/2022

Case Against

A GP Practice in the area of Cardiff & Vale University Health Board

Subject

Clinical treatment outside hospital; GP

Case Reference Number

202201703

Outcome

Early resolution

Miss A complained that she was experiencing communication issues with the Practice. She wanted a further assessment with a specific GP for her ongoing health problems. The Ombudsman was concerned because Miss A had not contacted the Practice in two months for a GP appointment. She contacted the Practice to settle the complaint. She sought and obtained the Practice’s agreement to make the appointment with Miss A’s chosen GP.