Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Wrexham County Borough Council
Report date
22/02/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107020
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Ms X complained that the Council had failed to carry out and complete repair works she has reported for many years.
The Council confirmed the delays were initially due to issues with contractor availability prior to the COVID-19 pandemic; the pandemic then additionally had a huge impact on it delivering its services.
The Council has agreed with the Ombudsman to provide Ms X with a schedule of start and completion dates for each outstanding job, and to complete all works by 10 May 2022.