Report Date


Case Against

Cardiff Council


Childrens Social Services

Case Reference Number



Early resolution

Mr X complained that the Council failed to follow its Social Services complaints procedure, as he had not received a formal acknowledgement nor response to his concerns, made in August 2022.

The Ombudsman contacted the Council. As an alternative to an investigation, the Council agreed that it would issue Mr X with an apology for not following the Social Services complaints procedure and acknowledge his complaint formally by 30September 2022. The Council also agreed that it would investigate and respond to Mr X’s concerns under stage 1 of its complaints procedure, by 28 October 2022. The Ombudsman accepted this as a resolution to Mr X’s concerns.