Report Date


Case Against

Aneurin Bevan University Health Board


Complaints Handling

Case Reference Number



Early resolution

Ms X complained about the treatment she and her daughter had received at a Health Board hospital, and also that the Health Board had yet to respond to her formal complaint made in May 2021, despite promises to do so.

The Ombudsman was concerned that Ms X had yet to receive a response to her concerns and contacted the Health Board. As an alternative to an investigation, the Health Board agreed to provide Ms X with a formal response to her complaint by 31 January 2022. The Ombudsman accepted this as a resolution of Ms X’s complaint.