Report Date


Case Against

A Dental Practice in the area of Betsi Cadwaladr University Health Board


Clinical treatment outside hospital; Dentist

Case Reference Number



Early resolution

Ms X complained to the Practice on behalf of Ms Y on 14 December 2021. Ms X complained to the Ombudsman on 6 April 2022 as the Practice had failed to respond to the complaint.

The Ombudsman contacted the Practice as she was concerned about the length of time it has taken to conclude its investigation. The Practice agreed to issue its apology and response no later than 31 May 2022 as an alternative to an investigation by the Ombudsman .