Our role and process

For further information on what we do when we get a complaint about an elected member’s conduct, please read our Code of Conduct – Information for Members Factsheet.

Please read the information carefully. It will help you understand our process for dealing with Code of Conduct complaints. It details what we do if we decide to investigate a complaint about an elected member, the role required of the elected member, and what happens if we think that a breach of the Code of Conduct may have occurred.


Video – Councillors’ Guide to the role of the Public Ombudsman for Wales – The Members’ Code of Conduct

One Voice Wales has also produced the following guidance to assist town and community councils to support them with the local resolution process:

Welsh Local Government Association has also published a relevant guide, which can found on Social Media and Online Abuse page (WLGA website).


Previously investigated Code of Conduct complaints

To see summaries of past Code of Conduct reports issued under section 69(4) of the Local Government Act 2000, please see our:

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