Our role and process
For further information on what we do when we get a complaint about an elected member’s conduct, please read our Code of Conduct – Information for Members Factsheet.
Please read the information carefully. It will help you understand our process for dealing with Code of Conduct complaints. It details what we do if we decide to investigate a complaint about an elected member, the role required of the elected member, and what happens if we think that a breach of the Code of Conduct may have occurred.
Video – Councillors’ Guide to the role of the Public Ombudsman for Wales – The Members’ Code of Conduct
Guidance for elected members
- The Code of Conduct for Members of Local Authorities in Wales – Guidance from PSOW for Members of Community and Town Councils
- The Code of Conduct for Members of Local Authorities in Wales – Guidance from PSOW for Members of County Borough Councils, Fire and Rescue Authorities, National Park Authorities and Police and Crime Panels
- Summary Report of Consultation on Revised Guidance on the Local Government Member Code of Conduct
One Voice Wales has also produced the following guidance to assist town and community councils to support them with the local resolution process:
Guidance on the use of social media
You can find guidance on the Code of Conduct and the use of social media in:
- The Code of Conduct for Members of Local Authorities in Wales – Guidance from PSOW for Members of Community and Town Councils (page 22)
- The Code of Conduct for Members of Local Authorities in Wales – Guidance from PSOW for Members of County Borough Councils, Fire and Rescue Authorities, National Park Authorities and Police and Crime Panels(page 21)
Welsh Local Government Association has also published a relevant guide, which can found on Social Media and Online Abuse page (WLGA website).
Factsheets for elected members
The below factsheets provide general information for elected members:
Previously investigated Code of Conduct complaints
To see summaries of past Code of Conduct reports issued under section 69(4) of the Local Government Act 2000, please see our: