Report Date


Case Against

Plas Gwyn Nursing Home


Independent Health Providers

Case Reference Number



Early resolution

Mrs X complained that she was unable to visit the Care Provider and had not received a response to her complaint.

The Ombudsman was concerned that Mrs X had yet to receive a response to her concerns and contacted the Care Provider. As an alternative to an investigation, the Care Provider agreed to provide Mrs X with a formal response to her complaint by 6 May 2022. The Ombudsman accepted this as a resolution of Mrs X’s complaint.