Report Date

11/03/2022

Case Against

Neath Town Council

Subject

Refuse collection. recycling and waste disposal

Case Reference Number

202107996

Outcome

Early resolution

Ms X Complained that her Assisted Collection service had not been adhered to by the Council, and that she has not had a collection to date.
The Ombudsman was concerned that s X had yet to receive a response to her concerns and contacted the Council. As an alternative to an investigation, the Council agreed to log Ms X complaint and issue her with a formal response by 25 March 2022. The Ombudsman accepted this as a resolution of Ms X’s complaint.