Refuse collection. recycling and waste disposal : Neath Town Council
Report date
11/03/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202107996
Report type
Early resolution
Relevant body
Neath Town Council
Ms X Complained that her Assisted Collection service had not been adhered to by the Council, and that she has not had a collection to date.
The Ombudsman was concerned that s X had yet to receive a response to her concerns and contacted the Council. As an alternative to an investigation, the Council agreed to log Ms X complaint and issue her with a formal response by 25 March 2022. The Ombudsman accepted this as a resolution of Ms X’s complaint.