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Clinical treatment outside hospital; GP : A GP Practice in the area of Cardiff and Vale University Health Board

Report date

08/04/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202200063

Report type

Early resolution

Relevant body

A GP Practice in the area of Cardiff and Vale University Health Board

Mr X complained that despite making a formal complaint to the GP Practice in November 2021 about his medical records not being transferred, he had not received a response .

The Ombudsman was concerned that Mr X had yet to receive a response to his concerns and contacted the GP Practice. As an alternative to an investigation, the GP Practice agreed to provide Mr X with a formal response to his concerns by 15 April 2022. The GP Practice also agreed to apologise to Mr X for the delay in responding.

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