Report Date


Case Against

A GP Practice in the area of Cardiff and Vale University Health Board


Clinical treatment outside hospital; GP

Case Reference Number



Early resolution

Mr X complained that despite making a formal complaint to the GP Practice in November 2021 about his medical records not being transferred, he had not received a response .

The Ombudsman was concerned that Mr X had yet to receive a response to his concerns and contacted the GP Practice. As an alternative to an investigation, the GP Practice agreed to provide Mr X with a formal response to his concerns by 15 April 2022. The GP Practice also agreed to apologise to Mr X for the delay in responding.