Report Date


Case Against



Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Miss X complaint that the Association failed to acknowledge her complaints and also failed to action any repairs to her property.

The Ombudsman was concerned that Miss X had outstanding repairs to be actioned at her property and contacted the Association. As an alternative to an investigation, the Association agreed that it will inspect Miss X’ property regarding the concerns she has with outstanding repairs by 2 August 2022. The Association also agreed that it would confirm with Miss X the repairs that are needed and indicate to her the likely timeframe for these. The Association also agreed that it will prioritise any required repairs to Miss X’s’ property and will have these repairs completed as a matter of urgency. The Ombudsman accepted this as are solution of Miss X’s complaint.