Report Date

06/23/2022

Case Against

Powys County Council

Subject

Education

Case Reference Number

202201344

Outcome

Early resolution

Mrs X complained that despite putting a complaint forward to the Council, she had not yet received a response to her concerns.

The Ombudsman was concerned that Mrs X had not yet received a response from the Council and contacted the Council. As an alternative to an investigation, the Council agreed to provide Mrs X with a formal response by 18 July 2022. The Ombudsman accepted this as a resolution of Mrs X’s complaint.