Report Date


Case Against

Bron Afon Community Housing Ltd


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Mr X complained that the Housing Association had not replaced a carpet which had been damaged by a water leak at his property. Instead it had agreed to a give a financial payment which Mr X said was not sufficient to enable him to replace the carpet.

The Ombudsman’s office discussed the matter with the Housing Association. The Housing Association contacted Mr X directly and agreed to replace the damaged carpet.