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Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Bron Afon Community Housing Ltd

Report date

14/05/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202100263

Report type

Early resolution

Relevant body

Bron Afon Community Housing Ltd

Mr X complained that the Housing Association had not replaced a carpet which had been damaged by a water leak at his property. Instead it had agreed to a give a financial payment which Mr X said was not sufficient to enable him to replace the carpet.

The Ombudsman’s office discussed the matter with the Housing Association. The Housing Association contacted Mr X directly and agreed to replace the damaged carpet.

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