Report Date

28/04/2021

Case Against

Pembrokeshire County Council

Subject

Housing

Case Reference Number

202100021

Outcome

Early resolution

Mr X complained that he had submitted complaints to the Council on two occasions and had not received an acknowledgement or formal response.

In settlement of the complaint the Council agreed to undertake the following:-

By 7 June 2021

Provide Mr X with an apology for the delay in responding to the original email and an explanation as to how the error happened and what has been done to prevent a recurrence

Provide a response to the original complaint