Report Date


Case Against

Cardiff Council


Childrens Social Services

Case Reference Number



Early resolution

Mrs X complained that the Council had failed to provide her with a stage two response to her complaint.

In considering the complaint the Ombudsman was concerned about the delays and that Mrs X had been inconvenienced by the Council’s failure to provide a response. As an alternative to an investigation, he asked the Council to complete the following in settlement of Mrs X’s complaint by, 31 January 2022:-

a) Apologise to Mrs X for the delay in responding to her complaint

b) Provide Mrs X with a copy of the stage two report