Health : Hywel Dda University Health Board
Report date
16/06/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201466
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Miss X complained that the Health Board had failed to respond to her complaint about her late father’s care and treatment within its stipulated 6 month timeframe.
The Ombudsman decided that the Health Board should provide Miss X with a written response (within 4 weeks) to address her complaint which should include an apology for the delay.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.