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Health : Hywel Dda University Health Board

Report date

16/06/2022

Subject

Health

Outcome

Early resolution

Case ref number

202201466

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

Miss X complained that the Health Board had failed to respond to her complaint about her late father’s care and treatment within its stipulated 6 month timeframe.

The Ombudsman decided that the Health Board should provide Miss X with a written response (within 4 weeks) to address her complaint which should include an apology for the delay.

The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.

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