Report Date


Case Against

Betsi Cadwaladr University Health Board


Patient list issues

Case Reference Number



Early resolution

Mr A complained about the lack of timely dental communication, updates and engagement by Betsi Cadwaladr University Health Board’s (“the Health Board’s”) orthodontic services in relation to his son, Child B. He questioned how the orthodontist services could have made decisions about his son’s dental care without seeing him. Child B had been referred back to the community for specialist dental review.

As part of the settlement, the Health Board was asked to write to Mr A with an update on Child B’s referral and to provide information about the referral pathway. It was also asked to contact Child B’s dentist about the specialist dental referral and consider whether there was a need to improve communication with referring dental practitioners more widely about the referral pathway, if a communication gap was identified.