Mr X complained that Cardiff Council instructed bailiffs to pursue him for someone else’s unpaid fines.
The Ombudsman decided that the Council had failed to respond to the complaint Mr X made to it in April 2024 due to a technical error. The Ombudsman said this caused uncertainty, frustration, and inconvenience to Mr X. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to provide an apology and explanation for the delay and to issue its complaint response to Mr X within 4 weeks.