Clinical treatment in hospital
Complaint investigation discontinued (without settlement)
Swansea Bay University Health Board
Mrs D complained that repeat or additional scans should have been carried out sooner and that her prescription of blood thinners was not reviewed following the outcome of the Computerised Tomography Pulmonary Angiogram (“CTPA,” a scan that looks for blood clots in the lungs). Additionally, the nursing care she received fell below a reasonable standard and she did not receive a catheter (a tube that is inserted into the bladder, allowing urine to drain freely), despite her request for this procedure. Finally, mental health support was not offered or arranged.
Mrs D subsequently decided to pursue an Alternative Legal Remedy and so the Ombudsman’s investigation into her complaint was discontinued. As no findings were made, the Ombudsman did not make any recommendations regarding this complaint.