Mr A complained that Ceredigion County Council (“the Council”) had disadvantaged him when it took the ladder leading to his boat mooring out of use. There was a significant delay in repairing the ladder and Mr A was unable to access his boat during that time.
The Ombudsman decided that the Council had missed opportunities to provide Mr A with an alternative mooring, which would have enabled him to have continued access to his boat. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement that within 2 weeks it would apply a reduction to the mooring fees for the period that Mr A was disadvantaged and issue him with a revised invoice.