Report Date


Case Against



Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Miss L complained that Trivallis had failed to act on concerns regarding a damp and mouldy property. She further complained that works had been delayed and caused further damage to her property.

The Ombudsman concluded that there had been a significant delay in resolving Miss L’s concerns, and that it had failed to complete promised works within a timely manner. She also concluded that there were outstanding concerns to be investigated and said this caused frustration to Miss L.

As an alternative to an investigation, the Ombudsman sought and gained the Associations agreement to provide Miss L with an apology for the delays, investigate and assess any further work required on the property, provide a further complaint response, and issue a time and trouble payment of£100 within 30 working days.