Report Date


Case Against

Betsi Cadwaladr University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Mr A complained about the care and treatment received from Betsi Cadwaladr University Health Board (“the Health Board”). Mr A said that he developed sepsis but he did not feel this occurred between his discharge home and readmission to hospital one day later. He complained the Health Board failed to diagnose the sepsis prior to his discharge.

The Ombudsman noted Mr A had complained to the Health Board in September 2022 regarding elements of his care and he had received a response. However, the Ombudsman noted Mr A had not specifically raised the issue concerning sepsis. Therefore the Health Board had not had the opportunity to respond before matters were brought to her attention.

The Ombudsman sought and gained the Health Board’s agreement to, within 30 working days, provide Mr A with a written response to his concerns. This action was accepted as an alternative to an investigation.