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Clinical treatment in hospital : Hywel Dda University Health Board

Report date



Clinical treatment in hospital


Not Upheld

Case ref number


Report type

Non-public interest report issued: complaint not upheld

Relevant body

Hywel Dda University Health Board

Mrs F complained about the treatment and care provided by the Health Board to her late father, Mr J, following his admission to hospital in March 2021. In particular, Mrs F said that the Health Board inappropriately discharged Mr J home on 7 May 2021 when he had symptoms of confusion, a red rash and right-sided facial weakness.

The Ombudsman found that Mr J’s care in hospital had been appropriate. Although confusion and a rash were noted in his clinical records, there was no mention of any facial weakness; his condition was stable and there was no reason why he should not have been discharged. The Ombudsman did not uphold the complaint.