Report Date

19/01/2024

Case Against

Pobl

Subject

Complaints Handling

Case Reference Number

202306687

Outcome

Early resolution

Ms A complained that Pobl failed to respond the complaints she made over the telephone. Pobl said that there was no evidence on its system that Ms A had complained.

The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained Pobl’s agreement to contact Ms A to confirm her complaint and provide a written response within 20 working days.