Mr L complained that Cardiff Council had failed to resolve the anti-social behaviour issues he was experiencing from his neighbour.
The Ombudsman found that an antisocial behaviour officer had failed to contact Mr L as indicated in the Council’s complaint response. The Ombudsman said this had caused uncertainty and frustration for Mr L. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to provide Mr L with a written apology within 4 weeks and a response setting out the action it had taken or would be taking to address Mr L’s concerns. The Council also agreed to provide Mr L with a redress payment of £50 in recognition of the time and trouble taken by him in contacting the Ombudsman.