Report Date


Case Against

Betsi Cadwaladr University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Mrs A complained to Betsi Cadwaladr University Health Board (“the Health Board”) about the standard of care and treatment provided to her husband Mr A, whilst he was an inpatient in hospital.

The Ombudsman found that the Health Board had failed to respond to Mrs A’s concerns that during Mr A’s hospital stay he had a very severe episode of chest pain and that he had rung his alarm several times but had no response from staff. The complaint specified that as a result, Mr A was forced to call Mrs A at home who then contacted the nurse’s station. Further, that Mr A may have suffered a possible Myocardial Infarction.

The Ombudsman sought and gained the Health Board’s agreement to, within 28 days, provide a full response to Mrs A about her all concerns raised and provide an apology to Mrs A for failing to respond to all concerns in the original response.