Report Date


Case Against

Hafod Housing Association



Case Reference Number



Early resolution

Ms V complained that Hafod Housing Association had failed to resolve the various maintenance issues in her property and had not responded to the complaint she made to it in October 2023.

The Ombudsman found that there had been a delay by the Association to rectify the problems in the property and respond to Ms V’s complaint. She said this caused inconvenience and frustration for Ms V. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Association’s agreement to apologise to Ms V and provide her with a redress payment of £150 for her time and trouble in raising her complaint with the Ombudsman. The Association also agreed to provide Ms V with a complaint response which includes a schedule of works to be undertaken, within 3 weeks.