Report Date

03/21/2024

Case Against

A GP Practice in the area of Cwm Taf Morgannwg University Health Board

Subject

Health

Case Reference Number

202309619

Outcome

Early resolution

Ms R complained that the Surgery failed to respond to the complaint submitted to it in November2023.

The Ombudsman decided that there had been a delay by the Surgery to respond to the complaint and this had caused inconvenience and frustration for Ms R. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the agreement of the Surgery to apologise to Ms R and provide her with a complaint response within one week.