Report Date


Case Against

Aneurin Bevan University Health Board


Adult Mental Health

Case Reference Number



Not Upheld

Miss B complained about the care and treatment her late father, Mr C, received. In particular, she was unhappy at a GP’s lack of action in relation Mr C’s legs/feet from 2017 onwards, the lack of involvement of the Community Mental Health Team (“CMHT”) with Mr C over the same period, whether Mr C had capacity in relation to a Do Not Attempt Cardiopulmonary Resuscitation (“DNACPR”) order during his final hospital admission, and the delay in the Health Board’s complaint response.

The Ombudsman did not uphold Miss B’s complaints. Her investigation found that Mr C’s GPs offered him good care from 2017 onwards, there were no shortcomings in Mr C’s dealings with the Health Board’s CMHT during the same period, Mr C had capacity when he agreed to the DNACPR order, and whilst the Health Board’s complaint response took 14 months, it apologised to Miss B so the Ombudsman took no further action.