Ms A complained about the care and treatment she received from Cardiff and Vale University Health Board (“the Health Board”), when she presented at the Emergency Department with lower back pain and painful urination in September 2023. She said that she went on to be diagnosed with cysts on her ovaries, in January 2024, requiring emergency surgery.
The Ombudsman decided that the complaint response from the Health Board referred to incorrect information regarding what types of cysts Ms A had. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement that, within 6 weeks, it would send a further response to Ms A referring to the correct information.