Mrs A complained that her landlord, Swansea Council, had delayed in responding to reports of mould at her property. The Ombudsman’s investigation considered whether the Council had appropriately investigated the reports of damp between January and December 2022.
The Ombudsman upheld the complaint. A significant damp proofing repair that was identified on 28 January was not completed in a timely way. There was no further follow up or inspection until 19 October when Mrs A had already made and escalated a formal complaint to the Council. This delay represented an injustice to Mrs A.
The Council confirmed that, since the above events, it had implemented a different repairs system so this type of repairs delay should not recur. It also agreed to apologise to Mrs A for the delay in taking action to complete the damp repair and to make a redress payment to her of £500.
