Report Date

15/07/2024

Case Against

Denbighshire County Council

Subject

Other

Case Reference Number

202401896

Outcome

Early resolution

Revd X complained that Denbighshire County Council had failed to respond to her email following its stage 2 response.

The Ombudsman concluded that Denbighshire County Council had failed to respond to Revd X despite it telling her to contact it should she require further information or clarification following the stage 2 response. She said this had caused frustration and an inconvenience to Revd X. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained Denbighshire County Council’s agreement to issues a further response to clarify what measure the Council is able to take or unable to take in respect of potential traffic calming measures.