Mrs S complained that Aneurin Bevan University Health Board had failed to respond to her complaint, submitted in August 2022.
The Ombudsman found that the Health Board had provided a full response to concerns raised by Mrs S in December 2022, but had failed to address the earlier concerns that Mrs S had raised in August 2022.
The Ombudsman sought and gained the Health Board’s agreement to provide a complaint response to Mrs S, addressing the issues raised in August 2022, within 20 working days.