Mr B said that Cardiff Council failed to provide any updates or a response to his complaint, which he made to it in May 2024.
The Ombudsman found that the Council had failed to provide regular and meaningful updates and it had not issued a complaint response. She said this caused frustration and uncertainty to Mr B. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to provide Mr B with an apology for the identified failures and to issue a complaint response within 2 weeks.