Mrs X complained that Swansea Council had failed to provide a formal complaint response to address her complaint regarding noise nuisance.
The Ombudsman decided that the Council had failed to provide a response to her complaint which caused frustration and inconvenience to Mrs X which led her to contact the Ombudsman. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to issue its formal response and apologise for the delay within 2 weeks.