Report Date


Case Against

Bridgend County Borough Council


Various Other

Case Reference Number



Early resolution

Mr B complained that Bridgend County Borough Council had not submitted a full response to his complaint.

The Ombudsman found although the Council had acknowledged that Mr B had not received a full response to his complaints, a full response had not been provided.

The Ombudsman sought and gained the Health Board’s agreement to apologise to Mr B and to provide him with a full complaint response, within 30 working days.