Ms A complained that she reported repairs to Valleys to Coast Housing Association, but they were not completed. She said she requested updates, but the Housing Association did not respond. Ms A complained that she submitted a formal complaint, but did not receive a response from the Housing Association.
The Ombudsman decided that there was a delay in the Housing Association completing the repairs to Ms A’s property and responding to her formal complaint. The Ombudsman contacted the Housing Association, which agreed to settle the complaint without an investigation.
The Ombudsman sought and gained the Housing Association’s agreement to issue an apology to Ms A for the delay in completing the repairs and response to the formal complaint, and to complete the outstanding repairs to the property.