Ms B complained that Swansea Bay University Health Board had failed to respond to the complaint she made to it in April 2024.
The Ombudsman found that the Health Board had not responded to the complaint, causing frustration to Ms B. The Ombudsman decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms B for the delay, explain the reasons for the delay, and to issue its complaint response within 4 weeks.