Mr H complained that Swansea Bay University Health Board had failed to respond to the complaint he made to it in November 2023.
The Ombudsman found that the Health Board had provided some updates to Mr H, but there had been a delay in responding to his complaint. The Ombudsman said this caused frustration to Mr H and decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mr H for the delay in responding to him and to issue its complaint response to him within 2 weeks.