Report Date


Case Against

Hafod Housing Association


Repairs and maintenance (inc improvements and alterations eg. central heating / double glazing)

Case Reference Number



Early resolution

Miss X complained that Hafod Housing Association failed to respond to her complaint regarding an outstanding repair to a door at her home.

The Ombudsman decided that there had been delays and oversights with the response which caused frustration and uncertainty to Miss X. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Association’s agreement to issue its complaint response (within 3 weeks), which should include an apology and explanation for the delay and issue a redress payment of £150 in recognition of the delay and need to approach the Ombudsman.