Mr A complained about planning enforcement for a local site. In responding to Mr A’s complaint the Council had said it would provide him with an update, but Mr A said it had not done so.
The Ombudsman considered that the Council had not provided Mr A with any update about its assessment of the site. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to provide an update to include the current position with the assessment of the site within 3 weeks.