Report Date

04/03/2024

Case Against

Valleys To Coast Housing

Subject

Other

Case Reference Number

202309258

Outcome

Early resolution

Mrs T complained that Valleys to Coast Housing did not respond to her concern about a missing rent payment.

The Ombudsman found that the Association had failed to respond to Mrs T’s complaint about a missing rent payment. She said this caused frustration and uncertainty to Mrs T. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Association’s agreement to write to Mrs T with an apology for the identified failure and to issue a further complaint response within 2 weeks.