Mr A complained about the length of time Trivallis Housing Association had taken to complete repairs to his property and that he still did not have a time frame within which his kitchen would be replaced.
The Ombudsman decided that whilst the Housing Association had taken steps to complete the repairs, Mr A was still waiting fora date for the kitchen to be replaced under planned works. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Housing Association’s agreement to update Mr A every 3 months to keep him informed on the likely time scale for the works.