Roads and Transport
Mr F complained that Cardiff Council failed to provide a response to his complaint or respond to his emails.
The Ombudsman found that the Council failed to log Mr F’s concerns as a complaint. She said that this caused frustration and uncertainty to Mr F. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to write to Mr F with an apology and explanation for the failure, offer to pay £50 redress to Mr F for his time and trouble in making his complaint to the Ombudsman and issue a complaint response within 4 weeks.