Miss X complained that Hywel Dda University Health Board misdiagnosed endometriosis, and failed to provide a response to the complaint she submitted to it in October 2023.
The Ombudsman concluded that the Health Board had failed to respond to Miss X’s complaint in a reasonable timeframe. The Ombudsman said this caused uncertainty, frustration, and inconvenience to Miss X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue its complaint response, provide and explanation and apology for the delay, and issue a redress payment of £100 in recognition of the delay and need to approach the Ombudsman, within 4 weeks.