Report Date


Case Against

Hafod Housing Association


Repairs and maintenance (inc improvements and alterations eg. central heating / double glazing)

Case Reference Number



Early resolution

Mr T complained that Hafod Housing Association had failed to carry out repairs that were needed to his garden fence and failed to formally respond to the complaint he made to it.

The Ombudsman decided that there had been a significant delay by the Association to carry out the repairs and to respond to Mr T’s complaint. She said this caused inconvenience and frustration to Mr T. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Association’s agreement to apologise to Mr T, provide him with £50 redress for the delays and trouble taken to complain to the Ombudsman and provide him with a complaint response. The Association also agreed to complete the work to the fence within the next 4 weeks.