Report Date

04/17/2024

Case Against

Valleys To Coast Housing

Subject

Housing

Case Reference Number

202309102

Outcome

Early resolution

Mr A complained that service charges collected by Valleys to Coast Housing were not spent for the purpose they were collected, and that planned works had not been carried out to the communal areas of his home.

The Ombudsman found that despite being engaged in correspondence with Valleys to Coast Housing for some time regarding service charges Mr A had not been directed to the Residential Property Tribunal Wales and was instead advised to make a complaint to this office. Some of the correspondence sent to Mr A was also inaccurate, including an occasion where Mr A was informed his service charge was increasing when it was actually decreasing.

Valleys to Coast Housing agreed to apologise to Mr A for not directing him to the Residential Property Tribunal Wales and for the error in the correspondence sent to him regarding his service charge. It also agreed to offer Mr A a payment of £150 in recognition of the time and trouble to which he had been put.