Miss C complained that Cardiff Council failed to provide a response to her concerns about housing repairs.
The Ombudsman found that the Council had not logged Miss C concerns as a complaint. She said that this caused frustration and uncertainty to Miss C. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise and provide an explanation to Miss C for the failure to log her complaint, offer her £75 redress and issue a complaint response within 4 weeks.