Report Date


Case Against

Aneurin Bevan University Health Board



Case Reference Number



Early resolution

Mrs V complained that Aneurin Bevan University Health Board failed to respond to the complaint she made to it in January 2024.

The Ombudsman found that the Health Board had failed to notify Mrs V that there was a delay in responding to her complaint and had not provided a reason why. The Ombudsman said that this caused frustration and uncertainty for Mrs V. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to apologise to Mrs V and pay her redress of £50 in recognition of the time and trouble she had spent complaining to the Ombudsman. The Health Board also agreed to provide Mrs V with a complaint response within 4 weeks.