Ms A complained about care and treatment provided by Hywel Dda University Health Board (“the Health Board”) in relation to Rheumatology.
The Ombudsman decided that it was unclear why the decision had been made not to prescribe the next biologic as per NICE guidelines, and was concerned that there clear instances of factual errors in the final response.
The Ombudsman sought and gained the Health Board’s agreement to. within 6 weeks, arrange for another clinician to review the complaint to give their view on the care and treatment and answer the outstanding query on whether the consultant should have tried another biologic, consider the complainant’s request to see another consultant, and apologise for any errors in the final response, and correct these.
The Health Board advised that the complainant’s request to see another consultant had already been actioned.
